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Legal

Refund & Cancellation Policy

Last updated: 10 September 2026

⚠️ This policy requires legal review and clarification. The core terms below are based on current FAQ language, but the sections marked with MISSING INFORMATION need to be completed and verified with a legal professional, particularly regarding EU consumer protection law and refund deadlines.

1. Cancellation deadline

✓ Based on FAQ: "Free cancellation up to 48 hours before."

You can cancel your workshop booking for a full refund if you notify us at least 48 hours before the workshop start time.

To cancel, contact us at [email protected] or through the booking platform where you made your reservation.

Cancellation is effective when we receive your message. The 48-hour window is calculated from the scheduled workshop start time.

2. Within 48 hours

✓ Based on FAQ: "Within 48 hours, the booking is non-refundable but can be transferred to a friend or another date."

Cancellations within 48 hours of the workshop start time are non-refundable.

However, you have two options instead of losing your payment:

  • Transfer to a friend: Give your booking to someone else to attend in your place. Contact us to arrange the transfer with the guest's details.
  • Move to a different date: Reschedule your booking to any other available workshop session at no additional charge (if you already paid the same price) or with a payment adjustment (if rescheduling to a different price workshop).

3. No-show policy

MISSING INFORMATION:
  • What happens if you don't show up and didn't cancel (full forfeiture?)
  • Is there a late-cancellation or no-show transfer option?
  • Any grace period or flexibility for emergencies?

If you do not attend a workshop and have not cancelled, your booking is forfeited and no refund will be issued. [CLARIFICATION NEEDED: Is transfer or rescheduling available for no-shows?]

4. Refund method and timeline

MISSING INFORMATION:
  • How long does refund processing take? (e.g., 5-7 business days)
  • Does the refund go back to original payment method automatically?
  • Any refund processing fees?

Refunds for eligible cancellations are processed [TIMEFRAME] after your cancellation request is received. The refund will be returned to your original payment method.

If you paid via Stripe, refunds are handled by Stripe and may take [TIMEFRAME] to appear in your bank account, depending on your bank.

5. By MI-initiated cancellations

MISSING INFORMATION:
  • Circumstances under which BY MI might cancel a workshop
  • Notice given to participants (e.g., 48 hours, 1 week)
  • Refund or rescheduling process if BY MI cancels

If BY MI cancels a workshop due to [CIRCUMSTANCES], all participants will be notified at least [NOTICE PERIOD] in advance.

In the event of a BY MI cancellation, you will receive:

  • A full refund to your original payment method, OR
  • A credit toward a rescheduled workshop or different workshop

6. Force majeure / Extraordinary circumstances

MISSING INFORMATION:
  • Definition of what qualifies (natural disasters, pandemic, government mandate, venue closure)
  • Refund vs. credit in force majeure situations

In the event of circumstances beyond BY MI's reasonable control (natural disaster, pandemic, government mandate, venue closure), BY MI may cancel or postpone a workshop.

In such cases, participants will receive notice as soon as possible and will be offered either a full refund or credit toward a future workshop.

7. Partial attendance

If you attend part of a workshop, no prorated or partial refunds are available. We recommend that all participants plan to attend for the full duration.

8. Private event cancellations

MISSING INFORMATION:
  • Cancellation policy for private/group workshop bookings
  • Different terms than public workshops?
  • Deposit structure, if applicable

Private group workshops have their own cancellation terms agreed upon at the time of booking. Please refer to your private event agreement or contact us at [email protected] for specific terms.

9. Exceptions

MISSING INFORMATION:
  • Are there any hardship exceptions or case-by-case reviews?
  • Medical/compassionate grounds policy?

BY MI will consider exceptions to this cancellation policy on a case-by-case basis in circumstances involving severe hardship. Please contact us to discuss.

10. Consumer protection rights

MISSING INFORMATION:
  • EU consumer protection law compliance statement (workshops in Italy and Romania)
  • Consumer complaint mechanisms
  • Links to relevant consumer protection authorities

Depending on where you live and the laws that apply to your purchase, you may have additional consumer protection rights. This policy does not override your legal rights as a consumer.

11. Disputes and contact

If you have a dispute about a refund or believe you should receive one, please contact us:

BY MI

[email protected]

Locations: Como, Milan (Italy), Bucharest (Romania)

We aim to respond to all refund requests within [TIMEFRAME].

12. Changes to this policy

BY MI may update this policy at any time. Changes apply to all future bookings. For existing bookings made before a policy change, the terms at the time of booking will apply.